Connect a phone number
Calls to your phone number are answered by a Fufa voice agent. The number is connected to an inbox, and you choose which agent picks up.
Before you start
Section titled “Before you start”- You need the Owner or Admin role in the workspace.
- An agent with voice turned on. Open the agent’s Voice page and turn on Enable voice, then choose its voice, language and greeting. See Create an agent.
- A phone number, either on a SIP trunk from your carrier or already in your Retell account.
Add the number
Section titled “Add the number”- Go to Settings → Inboxes and open an inbox.
- Under Channels, select Add channel, then Phone / Voice.
- Choose how to bring the number in:
- Import from SIP trunk brings in a number from your own carrier’s trunk. Enter the Phone number in international format, such as
+14155551234. Then enter the trunk’s Termination URI, such asyour-trunk.pstn.twilio.com, with its SIP username and SIP password. - Already in Retell connects a number that’s already in your Retell account. Enter the Phone number exactly as it appears there.
- Import from SIP trunk brings in a number from your own carrier’s trunk. Enter the Phone number in international format, such as
- Pick the Answering agent, and add a Label such as Support line if you like.
- Select Connect number. Fufa shows Voice number connected with your number.
One inbox can hold several numbers. Add each one the same way.
Change who answers
Section titled “Change who answers”Open the number on the inbox’s channel list. Under Routing, choose a different Answering agent and save.
Check it works
Section titled “Check it works”Call the number from another phone. The agent answers with the greeting you set on its Voice page.
Common questions
Section titled “Common questions”The Answering agent list is empty. Why?
Section titled “The Answering agent list is empty. Why?”No agent has voice turned on yet. Open an agent, go to Voice, turn on Enable voice, and save. It then appears in the list.
Does Fufa handle outgoing calls?
Section titled “Does Fufa handle outgoing calls?”This channel answers incoming calls to your number. The agent picks up every call to it.
What format should the phone number use?
Section titled “What format should the phone number use?”International (E.164) format: a plus sign, the country code and the number, with no spaces. For example, +919876543210 or +14155551234.
Calls stopped reaching the agent. What should I check?
Section titled “Calls stopped reaching the agent. What should I check?”Open the number’s page and check the SIP trunk details and the Inbound webhook. If you changed anything at your carrier, select Rebind webhook so calls route to Fufa again.