# Connect Instagram

> Link your Instagram professional account through Meta so direct messages arrive in your Fufa inbox, where you or your AI agent reply.

Source: https://docs.fufa.ai/channels/instagram/

Your Instagram account is connected to a Fufa inbox. Direct messages customers send you arrive in the inbox, and your replies go back to them in Instagram.

## Before you start

- You need the **Owner** or **Admin** role in the workspace.
- An Instagram professional account (Business or Creator) linked to a Facebook Page.
- A Facebook account that can manage that Page.
- Your phone with the Instagram app, to allow message access.

## Connect your account

1. Go to **Settings → Inboxes** and open the inbox Instagram messages should land in.
2. Under **Channels**, select **Add channel**, then **Instagram DMs**.
3. Fufa sends you to Meta. Sign in with Facebook, choose the Facebook Page and the Instagram account linked to it, and approve access.
4. Meta sends you back to Fufa, which shows **Channel connected successfully!**

## Allow access to messages

Instagram only delivers DMs to tools you allow.

1. In the Instagram app, open **Settings and activity → Messages and story replies → Message controls → Connected tools**.
2. Turn on **Allow access to messages**.

Without this, Instagram won't deliver DMs to Fufa, even though the channel shows as connected.

## Check it works

From another Instagram account, send your business account a DM. It appears in the inbox within a few seconds. Reply from Fufa, and the reply shows up in Instagram.

The channel's **Setup** card shows the connection status. **Connected** means Fufa can receive and reply to messages.

## Common questions

### Why aren't Instagram DMs arriving in Fufa?

Check that **Allow access to messages** is turned on in the Instagram app, under **Settings and activity → Messages and story replies → Message controls → Connected tools**. Then open the channel in **Settings → Inboxes** and check the **Setup** card. If it shows **Access revoked**, **Expired** or **Needs attention**, select **Reconnect**.

### Can I connect a personal Instagram account?

No. Instagram only gives message access to professional accounts. Switch your account to Business or Creator in the Instagram app, link it to a Facebook Page, then connect it.

### What does Reconnect do?

It sends you through Meta's sign-in again and renews Fufa's access. Use it when the status shows **Access revoked** or **Expired**, for example after changing your Facebook password or Page roles.

### Can an AI agent answer Instagram DMs?

Yes. Open the agent's **Deploy** page and turn on Instagram under **Where Fufa replies**. See [Create an agent](/agents/create-an-agent/).

## Related

- [Connect WhatsApp](/channels/whatsapp/)
- [Reply from the inbox](/inbox/reply/)
- [Create an agent](/agents/create-an-agent/)